FairComment
Help
If you are having trouble using the FairComment.com
site then hopefully the instructions below will help. If after working
through the instructions you are still having trouble, please contact
our support team at support@faircomment.com.
Problems Registering?
Although anyone can view the site and navigate through all areas, you
must register before you can use all the site.
Don't worry, we won't be asking you lots of details, all we ask for
now is your name, your e-mail address and a few other details. All we
use this information for is to verify that when you leave a comment,
you are the person who is registered: it is our experience that genuine
comments tend to come from responsible people and we find that even
our quick and easy registration process helps keep out the non-genuine
- we hope you agree.
Registering
| 1. |
From the home page, click on the
'Login' button situated under the main FairComment banner
at the top. |
| |
This will take you to the Login page. |
| 2. |
Click on the 'Register'
button. |
| |
This will take you to the registration page.
|
| 3. |
Here you are required to enter your details:
|
| |
-
Your 'unique Username' is
the name you wish to use when logged into the site. It can
be any name you wish but all we ask is that it is unique to
you (so it's easy to remember) and no longer than 10 characters.
If the Username you have chosen has been used by someone else
you will be asked to choose another.
-
The email address should
be the email address you mainly use because this is the address
that we will use to contact you with important information,
i.e. like changes to our terms and conditions, special events,
monthly news bulletins, etc.
-
You must confirm the email
address to use and will not be able to proceed unless these
fields match.
-
Enter the remaining details as required
|
| 4. |
Upon completion of your registration
we will email you a Password which you can use to log in to the
site and view and leave comments. |
| |
|
| |
Note:
For the first login, you must use the password we generate for you
but you can change it to something
more meaningful after you have logged in.. |
Top of
Page
Logging In
Once you have registered and had your password
emailed to the address you have supplied, you can log in.
-
From anywhere in the site, click on the
'Login' button situated beneath the FairComment banner.
-
In the Login page, enter your Username
and Password into the respective
boxes.
-
Click on the the
'Login' button.
- You will then be logged into the system where
you have full functionality.
Top of
Page
Changing Your Password
To change your password:
-
From anywhere in the site, click on the 'Login' button situated
beneath the FairComment banner.
-
In
the 'Registered Users' section of the Login page, enter your Username
and Password into the fields provided.
-
Click
on 'Change your FairComment password'.
-
The
screen will refresh and you will be shown the following fields:
Old Password, New Password and Confirm Password.
-
Enter
your old password into the respective field
-
Enter
your new password into the 'New Password' field and then
-
Enter your password
again to confirm it. This must be identical otherwise the change
will be rejected.
-
Click on 'Confirm'
-
The screen will refresh and you can now
use your new password.
-
Email confirmation of your new password
will be emailed to the email address you specified when you first
registered.
Top of
Page
Forgotten Your Password?
If you have registered but cannot remember your
FairComment password then:
-
From anywhere in the site, click on the
'login button situated beneath the
FairComment banner.
-
In the Login page, browse to the 'Forgotten
Your Password?' section at the bottom of the page.
-
Enter your Username
into the field.
-
Click on the 'Mail
me my Password' button.
- We will automatically email your password
to the email address you registered with.
Top of Page
Viewing Market
Sector Pages
There are two ways you can view a Market Sector (Telecommunications,
Finance, Transport, etc.) page:
From the Home Page
To view a Market Sector from the Home Page:
-
Click on the navigation button required for that
sector on the left hand side of the home page.
-
The screen will refresh and you will be shown
information relating to the sector you have selected.
-
In that sector you will see logos of the companies
profiled and information pertaining to that sector.
- From here you can navigate to other areas
of the site (including Companies in that sector).
Top of Page
From within the Site
To view a Market Sector from the within the site:
-
Click on the 'Faircomment
Home' button situated in the navigation buttons on the left.
-
The screen will refresh
and you will be at the FairComment Home Page.
- From here you can navigate to view other
Market Sectors or access other areas of the site.
Top of Page
Viewing Company Pages
There are two ways you can view Company pages from
within the Site:
From the Home Page
To view a Company page from the Home Page:
-
Browse to the lower half of the Home Page until
you can see the list box entitled. 'Pick
a Company'.
-
Click on the drop-down arrow and select the company
you wish to view from the predefined list of companies.
-
Click on the 'Go' button.
-
The screen will refresh and you will see the comments
for the Company page you selected to view.
-
Click on the 'Sector Home' button in the navigation bar
on the left.
-
When the screen refreshes you can select the company you wish to
view by clicking on their logo.
-
From here you can:
From the particular Market Sector
To view a Company page from
the particular Market Sector::
-
You will have navigated to the Market Sector
(how?) and will see the
logo's of all the organisations listed in the section.
-
Click on the logo for the
company to go straight to their 'home page'.
-
The screen will refresh
and you will see facts and information.
- From here you can:
Top of Page
Leaving A Comment
Firstly, to leave a comment you must be logged in.
It is our experience that if people have to login to leave a message
or a comment then they will do so only if they actually have something
genuine to say. This helps us keep out those who just want to use and
abuse.
There are a number of ways you can leave a comment:
Leave
a Comment from the Home Page
Their are two ways you can leave a comment from the
Home Page (assuming you have logged in):
Leave
a Comment from the Home Page - Via the Navigation bar
-
Click on the Sector for
the Company you wish to comment on. This will take you to the main
sector page where you can locate the Company's logo.
-
Click on that logo. This will take you to
the company page.
-
Click on the 'Leave
a Comment' button in the navigation
bar on the left.
- The screen will refresh and you will be
able to enter your comment
in the form provided.
Leave
a Comment from the Home Page - Via the drop-down list
-
Navigate to the bottom half of the home page until you can see
the drop-down list.
-
Click on the drop-down arrow. The Company
names will be seen.
-
Select the Company for whom you wish to
leave a comment.
-
Click on 'Go'.
-
The screen will refresh and the companies comments will be visible.
-
Click on the 'Sector Home' button in the navigation bar.
-
When the Sector home page is displayed, click on the Company you
wish to leave a comment on.
-
When you are viewing the Company page, click on the 'Leave a
Comment' button in the navigation bar.
-
The screen will refresh and you will be
able to enter your comment
in the form provided.
Top of Page
Leave a Comment from the Company Page
To leave a comment on the Company page:
-
You must have navigated to the Company page. (how?)
-
To leave a comment, you must have registered. (how?)
-
Click on the 'Leave a Comment' button situated in the buttons
on the left.
- The screen will refresh and you will be
able to enter your comment in the
form provided.
Top of Page
Leave a Comment from the Sector Page
If your comment relates to a company that is does not have a company
logo shown then we do not yet have market data on that company. In its
place, you can leave a comment in the general section of that sector.
We will then endeavor to update our data on that organisation.
To leave a comment from the Sector page:
-
You must have navigated to the Market Sector
page . (how?)
-
Click on the logo entitled 'General Section'
(the loud hailer logo).
-
You will be taken to a general page for that Market Sector.
-
You can then click on the 'Leave a Comment'
button on the left (only if you have registered).
- You can then enter your comment.
Top of Page
Viewing a Comment
There are two ways to view comments:
Viewing Comments
from the Company page
To view a comment specific to a Company:
-
Go to the company's 'homepage' (how?)
or, if the comment is a 'general' comment, click on the general
logo (the 'loud hailer' symbol) that will take you to the general
page for that market sector.
-
Click on the 'View Comments'
button situated in the buttons on the left.
- You will then view all comments that have
been admitted to the site.
Note: Not
all comments will appear on the site as those that have been consented
for display are then assessed for suitability by FairComment.com
staff. This is in an attempt to give a balanced view of all companies
profiled on the site.
-
There may be a slight delay whilst your comment
is being processed before it appears on the site.
Top of Page
Viewing
Comments from the Home Page
To view a Company's comments from the
Home Page:
-
Navigate to the drop-down list in the lower half of the page.
-
Click on the arrow on the drop-down list
-
Navigate to and select the Company you wish to view
-
Click on the 'Go' button
- The screen will refresh and you will view the comments for that
company.
Top of Page
Viewing a Company's History
To view the history page of a particular company:
-
Ensure you are viewing the Company page
whose history you wish to view. (How?)
-
Click on the History
link.
-
The screen will refresh and you will see the history
of the company.
Top of Page
What are Cookies?
There was a rumour flying around a while ago that
certain software manufacturers could 'spy' on you by the insertion of
cookies onto your computer system. As a result a lot of people changed
their Internet browser settings to block cookies and, in doing so, severely
limited their accessibility.
Cookies are simply text files stored on your
computer which have information about your Username and Password. FairComment.com
uses this information - which you initially registered - to recognise
you when you come back to the site.
Everytime you use the same computer and log
onto FairComment.com, your Username and Password are remembered and
you can enter the site and leave comments without having to enter all
your details again - that is all they are used for: they are perfectly
safe and do not allow us to tamper with your machine in any way.
An additional security measure we have is that
if anyone attempts to change the contents of the FairComment cookie
on your computer, it will be deleted (it is read only) and you will
have to re-enter your Username and Password the next time.
Top of Page
Entering a Comment
Clicking on the 'Leave a Comment' button
will produce a form to register the issue you would like to comment
on and it contains the following:
-
Drop-down lists from which you can select
the product or service to which your comment relates.
-
A free-text input box where you can enter
the details of your comment.
-
The date and time are also requested (if
appropriate).
-
You will then be asked for consent to display
your comment on the site for public viewing.
-
You can reset the page by clicking the 'Clear
the Form' button
-
Once you are satisfied with your comment, submit
it by clicking on the 'Submit Comments'
button.
Top of Page
|
