Sunday, May 29, 2016
A customer with a complaint is a customer at serious risk of becoming an ex-customer. And of driving away would-be customers too - the average complainer tells 9 other people about his / her bad experience. [Source: The One to One Future, Peppers and Rogers]
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We've just had the release of a report that claims
to be able to cut traffic congestion (and the accompanying pollution
issue - just to keep those members of that particular lobby happy) by
40% simply by charging drivers to use main roads and motorways. What
a fantastic idea, should've been brought in years ago: I can sleep soundly
at night now safe in the knowledge that the experts have pooled their
resources and have come up with a brilliant idea!
Right then, what are the viable alternatives? As I
thought, there aren't any! If the situation
with the trains and track wasn't so sad it'd be a joke; bus routes and
services outside of cities (for those of you who don't know) are a joke
- where I live, it's nearly as cheap for two people to get a taxi into
town as it is to get the bus! There's just no other option.
Once again it's a quick attempt to get an idea through
by forcing people off the roads when the vast majority don't have an
alternative. How many of us, given the chance, would love to use the
Underground, the train or bus service if they were fit for human use?
The alternative of course is sitting in traffic jams,
moving along at a speed of 20 mph, being cut-up by other drivers rushing
to gain an extra yard, suffering abuse and road-rage, navigating dangerous
roads on a daily basis and paying already extortionate tax and license
fees because you simply do not have any other, reasonable, option!
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